The Biden administration is focusing on making the agency more responsive amid concerns that a funding increase will result in more audits.
Tag: Customer Relations
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Help! A Check-In Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.