The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.
Tag: Customer Relations
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Tech Hacks to Make Traveling Right Now Less of a Headache
The travel industry is recovering from the pandemic, but messily. These apps and tips can help us navigate the chaos and maximize our comfort.
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Losing Luggage During Airline Travel? Here’s What To Do.
Surging air travel demand and airport staffing shortages have made this a bedeviling season when it comes to missing luggage. Here’s what to know if your bag doesn’t arrive when you do.
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How Wish Built (and Fumbled) a Dollar Store for the Internet
The number of users has plummeted, and its stock price has dropped. Former employees point to an emphasis on short-term growth over customer service.
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Tesla Is Forcing the Auto Industry to Rethink How It Sells Cars
Tesla shifted to selling cars entirely online in 2019. Now, some established automakers, like Ford, are talking about taking a similar approach.