Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
Tag: Customer Relations
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I.R.S. Says Cash Influx Has Made Agency Bigger and More Digital
An $80 billion infusion has helped improve customer service, but the tax agency continues to face uncertainty over future funding.
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‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.
To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.
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Tips for Canceling Online Subscriptions
It’s easy to sign up but not always so easy to stop a service. The F.T.C. is proposing rules to change that.
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Help! I Reserved a Rental Car, but There Was No Car for Me.
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.