Customer Relations

Banks Should Have Better Customer Relations When Closing an Account

When banks close checking and credit-card accounts because of “suspicious activity,” chaos and anxiety ensue. It doesn’t have to be this way.

What Car Owners Should Know About the Tesla Autopilot Recall

Under pressure from federal regulators, the company has agreed to recall two million cars to update its driver-assistance system. The cars will be updated over cellular networks.

NYC Movers Convicted in Fraud Scheme After Charging Fees to Unload Goods

After customers’ belongings were on the trucks, the shape-shifting Brooklyn company would demand more money to unload them, prosecutors said.

This Economy Has Bigger Problems Than ‘Bad Vibes’

The act of working needs to become more affordable and accessible.

Check Fraud Is Rising and the Thieves Are Winning

Although check usage has declined in the last couple of decades, check fraud has risen sharply, creating a problem for banks — and customers trying to pay their bills.