These added-on fees confuse diners and even employees, but more owners are relying on them to help make a tough business work.
Tag: Tips and Tipping
-
Tipping Confusion
Tipping norms haven’t kept up with delivery apps and changes in how people buy food.
-
$388 in Sushi. Just a $20 Tip: The Brutal Math of UberEats and DoorDash
Delivery drivers were hailed as pandemic heroes. But they say the rise of contactless delivery has made customers less inclined to tip generously and gig work is becoming an even harder way to make a living.
-
Tech Is Allowing Businesses to Overcharge You in Tips
Payment apps and touch screens have made it easy for merchants to ask us for preset gratuity amounts. We don’t need to succumb to the pressure.
-
How I Learned the Art of Seduction
Working in the restaurant industry taught me skills I later employed to more lucrative ends.