The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
Tag: Southwest Airlines Company
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Stranded by Southwest and Stuck With Unexpected Costs
The airline’s customers incurred thousands in expenses as they scrambled to find alternate ways to get home.
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Southwest’s Meltdown Was Avoidable, but It Would’ve Cost ’Em
The shameful open secret behind the Southwest mess.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.