Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Tag: Jordan, Robert E (1960- )
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Southwest’s Meltdown Could Cost It Up to $800 Million
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
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Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job
Bob Jordan, the airline’s top executive, heralded the company’s performance just weeks before the storm highlighted gaping weaknesses in its operations.