Customer Loyalty Programs

Shoppers, Facing Holiday Spending, Turn to Loyalty Programs

The programs and the incentives that come with them will be critical for retailers hoping to attract cash-strapped customers over the next month.

Restaurant Chains Make It Cost More to Be Loyal

Recent changes to rewards programs at places like Dunkin’ and Starbucks mean customers must pay more before perks kick in. The companies blame inflation.

Help! I Reserved a Rental Car, but There Was No Car for Me.

A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.

U.S. Suit Over Alliance of American Airlines and JetBlue Goes to Trial

The Justice Department antitrust case contends that the carriers’ cooperation in Boston and New York reduces competition.

Why Coupons Are Harder to Find Than Ever

Brands and retailers are shifting away from the clipped newspaper discounts, and the digital version hasn’t grown fast enough to catch up.