“There is not a group of people better at organizing than a bunch of nerds,” said a worker at one of New York City’s cafes catering to the Dungeons & Dragons crowd.
After the coffeehouse chain proposed terms for contract negotiations, Workers United, which represents 9,000 employees, said it was open to productive steps.
A national fixture is enjoying a fresh surge as post-pandemic customers crave speed and solitude. And restaurants are responding with a raft of innovations.